1) Parcels and rolled goods up to 200 cm in length:

Shipping is handled via GLS. As soon as your order has been dispatched, you will receive a shipping confirmation email including a tracking link.

Our tip: Your delivery address does not have to match your billing address. This means you can also have your order delivered to family, friends, or your office if you are not at home during the day.

What happens if I’m not home during the delivery attempt?

If the parcel cannot be delivered, this is usually not a problem. In many cases, the shipment will be left with a neighbor or stored at a nearby parcel shop. A second delivery attempt on the following day may also be possible. This is usually decided directly by the delivery driver.

Important: There are no longer notification cards left in the mailbox. Delivery updates are now handled exclusively via the tracking link.

Please note that we do not deliver to parcel lockers.

2) Goods longer than 200 cm

Your order will be delivered by a freight carrier to your preferred delivery address. This address does not have to match your billing address, so delivery to an alternative location is also possible.

Important: Please make sure your contact details are entered correctly, as the freight carrier will coordinate the delivery appointment with you by phone or email.

As deliveries may include large carpet rolls or heavy pallets, we recommend asking friends, neighbors, or family members for assistance. This makes unloading and carrying the items into your home much easier.

Freight deliveries are made “curbside”, meaning delivery takes place at the nearest publicly accessible curb.

Please note that, in order to reduce shipping materials and packaging waste, multiple items such as rugs and carpets may be rolled together into one package. If you ordered several items but receive only one roll, multiple products may be packed together inside it.

No, unfortunately this is not possible.

We do not offer preferred or fixed delivery dates and are unable to store finished orders for later shipment. Once your order has been completed, it is handed over directly to the shipping provider.

You will receive a shipping confirmation by email as soon as your order has been dispatched.

Depending on the size of your order, we distinguish between oversized shipments and standard parcel delivery.

Regular shipments are delivered either with GLS or DHL (if chosen during the checkout). 

Once your order has left our warehouse, you will receive an email with your tracking number. You can use it, for example, to arrange a preferred delivery location.

If your order is shipped via freight carrier, the shipping company will contact you in advance to arrange a delivery appointment. Any delivery changes or additional requests can be coordinated directly with the carrier.

We operate a state-of-the-art manufacturing facility where every process is optimized to ensure your rug arrives as quickly as possible.

You’ll also see the estimated delivery time directly on the product page while configuring your rug and throughout the checkout process. This gives you a clear idea of whether your rug will arrive in time for your next celebration or special occasion.

A standard shipment with GLS usually arrives within a few business days.

Freight deliveries may take a little longer for logistical reasons. Depending on the season, slight delays can occasionally occur — for example during Christmas or around the New Year period.

The freight carrier will contact you in advance by phone or email to arrange the delivery.

Please make sure to check your contact details carefully during checkout and keep an eye on your inbox, including your spam folder.

Freight deliveries are made curbside only and at ground level. This means your order will be delivered to the nearest publicly accessible curb at the delivery address — without stairs or indoor delivery. Please also ensure that the address is accessible for a truck. Transporting the item to its final location inside your home (for example to the second floor) must be arranged by yourself.

Unfortunately, booking a specific preferred delivery date is not generally possible.

Please note that changing the delivery address is no longer possible once the order has been handed over to the shipping provider. If you notice an error in your contact details, please contact us as quickly as possible.

We prepare every rug individually for shipping to ensure it arrives in the best possible condition. So you can fall in love with your new custom rug from the very first moment, each material is handled according to its specific properties. Due to different fiber structures, not every rug is rolled on the shorter side.

Unfortunately, it is not possible to hand packaging materials such as the outer wrapping film or the cardboard core back to the shipping provider.

You can simply separate and dispose of these materials through your regular household recycling and waste system.