How does the return process work?

1. Make sure the item is in good, resalable condition.
2. Inform us about your planned return by email (support@ruxedo.com) or use our contact form.
3. Carefully package everything so it arrives safely, and include a copy of your invoice. This helps us assign your return more easily. Please avoid folding the item, as this may leave visible marks on the material.
4. Drop off the shipment with a parcel service of your choice. Return shipping costs are borne by the customer. Our address is:
   
   HEVO Zentralverwaltung GmbH
   Osterkamp 7
   31542 Bad Nenndorf
   Germany
   
   
5. Once your return has arrived, we will inspect its condition and initiate a refund. The refund will always be processed via the original payment method.

Responsible reuse

By ensuring that your return reaches us in the best possible condition, you enable us to process it further. Thanks to the high quality of our products, we can reuse them – for example, to produce samples.