Custom rugs
Custom stair mats
Custom door mats
30-day return policy
Custom-made without risk
We want your project to be perfect. That is why we offer a 30-day return policy. Returns are also possible for custom-made products.
Our tip: Use the free sample service to convince yourself of the quality, colour, and material before placing your order.
How does the return process work?
- Make sure the item is in good, resalable condition.
- Inform us about your planned return by email (support@ruxedo.com) or use our contact form.
- Carefully package everything so it arrives safely, and include a copy of your invoice. This helps us assign your return more easily. Please avoid folding the item, as this may leave visible marks on the material.
- Drop off the shipment with a parcel service of your choice. Return shipping costs are borne by the customer. Our address is:
HEVO Zentralverwaltung GmbH
Osterkamp 7
31542 Bad Nenndorf
Germany
- Once your return has arrived, we will inspect its condition and initiate a refund. The refund will always be processed via the original payment method.
Your contribution to sustainability
By ensuring that your return reaches us in the best possible condition, you help conserve valuable resources and protect the environment. Thanks to the high quality of our products, we are able to reuse and process them further – for example, to create sample pieces.
Questions? We are happy to help.
Do you have questions or a special request for your unique piece from our workshop? Suggestions and feedback are always welcome. Call our customer service team on +49 5723 786 9111 or use the linked contact form.
Personal advice from our experts
We want your project to be perfect. You can therefore arrange a free, no-obligation consultation. Our experts will provide knowledgeable advice and help you choose the material, shape and dimensions.
Arrange an appointment now